HOSPITALITY
Course Description
What is Hospitality
Hospitality is the friendly and generous reception and entertainment of guests, visitors, or strangers. The word ‗hospitality‘ is derived from
the Latin word ‗hospes‘, meaning 'host, guest, or stranger'. Hospitality can also be defined as taking care of your guests and anticipating
their needs. It is also an industry made up of businesses that provide lodging, food and other services to travelers. The main components of
this industry are hotels, motels, inns, resorts and restaurants.
A hotel can be defined as an establishment which provides a person with accommodation, food and beverages, services and facilities,
provided the person is ready to pay for it and also that the person must be in a fit and orderly state to receive whatever the hotel provides.
Hospitality is treating people like you would want to be treated when you are traveling. In other words, it means making a tourist feel totally
welcome not only as your guest but also as the guest of the complete family of the Hotel. Hospitality is a genuine smiling face.
Hospitality can be termed as a deliberate, planned and sustained effort to establish and maintain mutual understanding between an
organization and the public i.e., the business of making and keeping friends, and promoting an atmosphere of better understanding. The
Oxford English Dictionary defines it as ―the act or practice of being hospitable; the reception and entertainment of guests, visitors or
strangers‖. The word hospitality is derived from the Latin word ―Hospitalitias